This Privacy Policy describes the way that “EXTEMPORE Europe” LLC, with UIC 206841268, with seat and address of management in 1407, Sofia, Lozenets district, 51 “Cherni Vrah” Blvd., manages the personal data and information you have provided in order to regulate your relationship with us.
As a company operating the website https://english.extempore.info/ /hereinafter referred to as “Website”/, “EXTEMPORE Europe” LLC aims to work actively to increase the confidence of its users in the protection of your information, making every effort to inform its users about the measures taken in terms of security.
“EXTEMPORE Europe” LLC takes information protection as an extremely serious matter and strives to comply with all requirements of the Personal Data Protection Act, Regulation (EU) 2016/679 and all other applicable regulations.
We will process any personal information provided or held relating to you in the manner set forth in this Privacy Policy. By accepting our Privacy Policy, you declare that you are aware of it and the use of your personal information as described in this Privacy Policy. If you do not agree to the terms of our Privacy Policy, please do not use the Website or provide us with your personal data.
Who Are We
When this Policy refers to “EXTEMPORE Europe” LLC, “we”, “our” or “us”, it refers to “EXTEMPORE Europe” LLC, a company registered in the Republic of Bulgaria (UIC 206841268), with seat and address of management in 1407, Sofia, Lozenets district, 51 “Cherni Vrah” Blvd. We determine the purposes for which your personal data is used by us and the ways in which it is processed, acting as a “personal data controller” within the meaning of Regulation (EU) 2016/679 and the Personal Data Protection Act. Contact Us If you have any concerns or would like more details about how we process your personal data, you can contact us at info@extempore.info or by post to 1407, Sofia, Lozenets district, 51 “Cherni Vrah” Blvd.
Data Protection
Your personal data is not only protected by the dedication and high standards of “EXTEMPORE Europe” LLC, it is also protected by law. Under the law, we can only process your personal data if we have a legal ground to do so, and that ground may be one or more of the following:
To fulfil the contract concluded between us and you
If we have a legal obligation;
If you have given your consent for processing;
If it is in our legitimate interest;
If it is in the public interest;
If it is in your vital interest;
What is Legitimate Interest
In cases specified by law, we may process your personal data based on our legitimate interest (s). There is a legitimate interest in cases when we process your personal data for commercial or business reasons. In this processing of your personal data, it remains protected and we must not process it in a way that would be unfair to you or your interests.
If the legal ground for processing your personal data is a legitimate interest, we will inform you exactly what our legitimate interests are and provide you with the opportunity, through a communication channel or other method, to make inquiries or raise objections if you have any.
How long we keep your personal data
We store your personal data for the minimum period necessary and to achieve the purposes set out in this Policy, unless we are required by law or have the right to store it for a longer period.
If you have given us your consent to send you information about products and services that we believe will be of interest to you, we will process the contact details you provide until you withdraw your consent (by sending us an email at info@extempore.info, a letter to the physical address in 1407, Sofia, Lozenets district, 51 “Cherni Vrah” Blvd. or by calling us by phone on. Additionally, in any email you receive from us, there will be an easy way to opt out of receiving this information.
According to the applicable legislation, we are required to apply the following storage periods:
5 years for the purpose of protecting the legal interests of the Controller in court or administrative disputes with users of the website.
With regard to data from the records of telephone conversations, within two months, as of the date on which you contacted us by telephone;
Personal data and copies of documents stored on the ground of LMML are stored for a period of 5 years, and the starting point should be determined according to the rules of Art. 67 LMML.
Please note that we are not entitled to delete this information before the expiry of the above deadlines, even if we receive a request from you to that effect. Otherwise, we will be violating the law.
Types of personal data we process
Personal data when visiting the Website
When visiting the Company’s website, without using the contact form, the only personal data collected is: IP address; the page through which the client is redirected to https://english.extempore.info/; the subpages viewed and the time the client spent on the website - depending on the selected cookie settings installed on the website.
When visiting the website of the Company, the client has the opportunity to fill in and send an inquiry form. The purpose of this operation is to send information from the user to the Controller in connection with a desire to receive a particular service and/or purchase product(s). Sending an inquiry is not a mandatory step for using the website and it is available without filling out personal data. In case the client sends an inquiry by filling in the contact form, the personal data collected by the Controller are two names, an email address,.
Types of personal data processed when registering a client in the Company’s database include:
* First and last name; * Address for delivery of products; * Email; * Mobile phone number; * City; * Country; * Level of medical qualification (in case the client voluntarily has provided this information);
In case a payment by the Client is made, the following additional information is being processed: * Payment information; * Payment amount; * Payment method; *Type of device from which payment is made.
Personal data processed for the purposes of analysis, statistics, advertising, processing of inquiries and complaints
When you contact us through one of our communication channels - email - we will process this personal data that you decide to share with us in connection with the specific occasion on which you contact us. If you share sensitive personal data with us, for example about your health, we will only process this information in order to provide you with the services you have requested and to respond to your specific needs, complaints or inquiries.
We process your personal data, such as orders, inquiries, etc. in order to analyse, statistics and improve the quality of our services, testing and increasing your satisfaction.
In certain cases, and provided you have given us your consent, we may send you details of promotional offers, news about a number of our products, and other marketing messages about the services we offer. If you do not wish to receive such messages with offers, you can cancel them using the instructions provided in the messages themselves, by sending us an email to info@extempore.info a letter to the physical address in 1407, Sofia, Lozenets district, 51 “Cherni Vrah” Blvd.
Please note that if you decide not to provide your personal data, this may prevent us from fulfilling our legal obligations, contracts or being able to provide our services to you. Accordingly, failure to provide us with your personal information may mean that we are unable to provide you with our products or services.
The purposes for which this personal data is collected and the legal bases are:
preparation and execution of a contract between the client and the Company
management of the relations and legal relations of the Company with its business partners, clients and their representatives in their capacity of clients, potential clients – on the ground of legitimate interest and in order to maintain client satisfaction and attract clients;
for the purpose of protection of legal rights and interests of the Company in connection with the provided services, products, use of the website managed by it or protection against legal claims of third persons;
improving the quality of the services offered by the Company, adapting them to the needs of the clients;
fulfillment of the legal obligations of the Company under LMML and LMFT, when such are provided;
in the event that we have received your explicit consent or the settings you have made on your cookies indicate your consent, we will process your personal data for marketing purposes, which include: preparing and conducting advertising campaigns on social networks, through display of advertising and banner advertising on websites related to the interests and user behavior of the client (visits, time spent, search for content by keywords), through PR articles and materials published on partner websites (for indirect or direct marketing), interactive and other promotional events.
Automated processing of personal data
When providing the services through the website, we do not apply mechanisms and algorithms for automated processing of your personal data and decision-making entirely without human intervention within the meaning of Art. 22 of Regulation (EU) 2016/679.
Disclosure of Personal Information. Categories of recipients
We provide various of the above data to government agencies in order to fulfil legal obligations, as well as to our trusted partners (insofar as this is necessary for the services we use, such as technical support services on our website, courier services for sending products ordered by you, etc.), which we have made sure to comply with the highest standards for information security and confidentiality. We have a contractual relationship with all these companies, which ensures that the personal data processed is only strictly necessary to provide us with these services.
We may also, for reasons of public interest or by virtue of the law, disclose certain information to certain government authorities, courts and prosecutors if required to do so by law of the State or other regulatory authority.
Data transfer outside the EEA
We will only transfer your personal data outside the EEA if:
You have given us explicit permission; or
This is necessary so that we can establish or fulfill the contract you have entered into with us; or
To fulfill a legal obligation.
If we transfer your Personal Data outside the EEA, within our corporation or to our business partners, we will take steps to provide the same standard of protection as those in the EEA, relying on one of the following:
The country receiving your personal data is recognised by the European Commission as offering the same level of protection as the EEA. You can find more information on the European Commision’s Justice website.
We will use contracts that require the recipient to provide the same standards for the protection of your personal data as the EEA.
If data is being transferred to the U.S. and the recipient is registered with Privacy Shield. Privacy Shield is a system that ensures the protection of Personal Data at a level approved by the EU. You can find more information about Privacy Shield on the.
In some cases, we may have to disclose your Personal Data to a third party and we may have restrictions on the control and the manner in which this data is protected by that third party, but even if such an event occurs we have taken all possible and required by law measures to protect your personal data.
Use of Cookies
For details on how we use cookies, see our Cookie Policy.
Your rights over your personal data
We will assist you if you decide to exercise your rights over your personal data, which include:
Withdrawal of your consent for data processing in a situation when we have requested it from you, although this will not cancel any previous processing that took place when we had your consent; in your profile you can manage the methods by which we can contact you.
Filling a complaint with the relevant competent data protection authorities
Access to your personal data registered or processed by you (within our systems);
Correction of personal data that is incorrect or already valid;
Deletion of personal data we process;
Limiting the processing of your personal data in certain circumstances and conditions;
A request to provide you or another company of your choice with certain aspects of your personal data, often referred to as the “portability right”
The opportunity to disagree or protest against data processing when we do so for our legitimate interests;
The opportunity to challenge a decision made entirely through automated processing, to express your point of view and to ask for the decision to be reviewed by a person.
For more information about these rights, you can contact us at info@extempore.info